Refund policy

Refunds

Because each Full Moon Mail letter is custom-made and personalized, we generally do not offer refunds for items that have already shipped. If something has gone wrong with your order—such as damage in transit, non-delivery, or incorrect content—please refer to our Returns Policy or contact support.

Questions

If you need help with your subscription, reach us at hello@fullmoonmail.com. We typically respond within one business day, excluding weekends.